IT Support
Hivebytes provides Information Technology support services to sole traders up to small businesses. We have a monthly fixed-rate 12-24 contract plans below. We also supply hardware and software as needed.
Managed Services Response Times:
Normal business hours:
– Remote usually within 1 hour allow up to 2 hours
– Onsite usually within 2 depending on location allow up to 4 hours
Out of business hours or holiday:
– Remote usually within 2 hour allow up to 3 hours
– Onsite usually within 2 depending on location allow up to 4 hours
Commercial IT Support
Desktops & Laptops $65.00/seat/month
- ✓ Managed Service Provider (MSP)
- ✓ Unlimited IT Support (see T&C for fees)
- ✓ Unlimited Remote Assistance
- ✓ Unlimited Remote Support
- ✓ Unlimited Automated Support
- ✓ Unlimited Phone Support
- ✓ Firewall & VPN Management
- ✓ Management of Deployment Software Upgrades
- ✓ 24/7 On-Call Emergency
- ✓ Overseeing Networking Security & Risk Mitigation
- ✓ Cloud Backup Management
- ✓ OS Imaging & Backup
- ✓ Network Management
- ✓ IT Monitoring & Alerts
- ✓ Event Management
- ✓ Virus Endpoint Management
- ✓ Microsoft 365 Support
- ✓ OS Updates Patch Management
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Commercial IT Support
Servers $95.00/seat/month
- ✓ Managed Service Provider (MSP)
- ✓ Unlimited IT Support (see T&C for fees)
- ✓ Unlimited Remote Assistance
- ✓ Unlimited Remote Support
- ✓ Unlimited Automated Support
- ✓ Unlimited Phone Support
- ✓ Firewall & VPN Management
- ✓ Management of Deployment Software Upgrades
- ✓ 24/7 On-Call Emergency
- ✓ Overseeing Networking Security & Risk Mitigation
- ✓ Cloud Backup Management
- ✓ OS Imaging & Backup
- ✓ Network Management
- ✓ IT Monitoring & Alerts
- ✓ Event Management
- ✓ Virus Endpoint Management
- ✓ Server OS Updates Patch Management
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A few Partners / Products we work with.
Exchange Online (Plan 1)
$96/user/year
- ✓ Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size.
- ✓ Users can connect supported versions of Outlook to Exchange Online, so they can use the rich client application they already know.
- ✓ For web-client access, Outlook on the web provides a premium browser-based experience that matches the look and feel of the full Outlook client.
- ✓ Compare calendars to schedule meetings and access collaboration features, including shared calendars, groups, the global address list, external contacts, tasks, conference rooms, and delegation capabilities.
- ✓ Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.
- ✓ Keep your inbox clean by automatically moving old messages to an In-Place Archive.
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Exchange Online (Plan 2)
$192/user/year
- ✓ Each user gets 100 GB of mailbox storage and can send messages up to 150 MB in size.
- ✓ Take advantage of unlimited storage (100 GB of storage in the user’s primary mailbox, plus unlimited storage in the user’s In-Place Archive).
- ✓ Take advantage of hosted Unified Messaging services that provide call answering, a dial-in user interface, and company automated attendant capabilities.
- ✓ Control sensitive business data with built-in data loss prevention (DLP) policies based on regulatory standards such as personally identifiable information (PII) and the payment card industry (PCI), which help to identify, monitor, and protect sensitive data through deep content analysis.
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Microsoft 365 Business Basic
$132/user/year
- ✓ Best for businesses that need easy remote solutions, with Microsoft Teams, secure cloud storage, and Office Online (desktop versions not included).
- ✓ Includes Teams, Exchange, OneDrive, Sharepoint
- ✓ Teamwork and communication
- ✓ Email and calendaring
- ✓ File storage and sharing
- ✓ Email hosting with 50 GB mailbox and custom email domain address
- ✓ 1 TB of OneDrive storage for file storage and sharing
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Microsoft 365 Business Standard
$272/user/year
- ✓ Best for businesses that need full remote work and collaboration tools including Microsoft Teams, secure cloud storage, business email, and premium Office applications across devices.
- ✓ Includes Teams, Exchange, OneDrive, Sharepoint, Outlook, Word, Excel, Powerpoint, Publisher(PC only) and Access (PC only)
- ✓ Teamwork and communication
- ✓ Email and calendaring
- ✓ File storage and sharing
- ✓ 1 TB of OneDrive storage for file storage and sharing
- ✓ PC and mobile device management
- ✓ Email hosting with 50 GB mailbox and custom email domain address
- ✓ Web versions of Word, Excel, PowerPoint, and Outlook
- ✓ One license covers 5 phones, 5 tablets, and 5 PCs or Macs per user
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Microsoft 365 Enterprise E3
$432/user/year
- ✓ Best for businesses that require 365 management/intergration with Active Directory and Azrue.
- ✓ Includes Teams, Exchange, OneDrive, Sharepoint, Outlook, Word, Excel, Powerpoint, Publisher(PC only) and Access (PC only)
- ✓ Teamwork and communication
- ✓ Email and calendaring
- ✓ File storage and sharing
- ✓ Access, share, and collaborate on files from anywhere.
- ✓ PC and mobile device management
- ✓ Web versions of Word, Excel, PowerPoint, and Outlook